1. Information We Collect
When you use Freedom Cars, we may collect the following types of information:
- Personal Information: Name, email address, phone number, date of birth, address, driving license
details, identity proofs (for KYC). - Payment Information: Razorpay may collect and process your payment details (card number, UPI
ID, wallet information, net banking, etc.). We do not store card details on our servers. - Booking Information: Car rental history, pickup/drop locations, preferences, and usage data.
- Device & Technical Data: IP address, browser type, device identifiers, cookies, and log files for
analytics and security.
2. How We Use Your Information
We use your information only for purposes that are lawful and necessary, such as:
- To verify your identity and driving eligibility.
- To process bookings and payments securely via Razorpay.
- To provide, maintain, and improve our services.
- To communicate booking confirmations, updates, and support.
- To prevent fraud, abuse, or illegal activities.
- To comply with applicable laws, regulations, and law enforcement requests.
3. Sharing of Information
We may share your information in the following cases:
- With Razorpay and Banks: For processing payments securely.
- With Service Providers: Such as verification agencies, insurance partners, and IT support, under
strict confidentiality obligations. - With Regulators & Legal Authorities: If required by law, court order, or regulatory obligations.
- With Your Consent: For marketing communications, promotional offers, or any additional
purposes.
We do not sell or rent your personal data to third parties.
4. Data Security
- We use industry-standard encryption and security measures to safeguard your data.
- Razorpay is PCI-DSS compliant and ensures secure payment processing.
- Access to sensitive data is restricted to authorized personnel only.
5. Cookies & Tracking
Our website and app may use cookies and tracking technologies to enhance user experience,
analyze traffic, and improve our services. You can manage cookie preferences through your
browser settings.
6. Data Retention
- We retain personal information only as long as necessary for bookings, regulatory compliance,
and legal obligations. - Once data is no longer required, we securely delete or anonymize it.
7. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your information, subject to legal and contractual obligations.
- Withdraw consent for non-essential data processing (e.g., marketing).
For such requests, please contact us at the details below.
8. Third-Party Links
Our platform may contain links to third-party websites or apps. We are not responsible for their
privacy practices, and we encourage you to review their policies.
9. Grievance & Contact Information
For any questions, concerns, or complaints about this Privacy Policy, please contact:
Freedom Cars ‒ Tropo Services Pvt. Ltd.
Freedom Cars, Second Floor, Techno Hub, Sansthan Path, Jaipur – 302017
Email: contact@freedomcars.in
Phone/WhatsApp: +91 96800 96008
Grievance Officer: Hemant Sekhani
10. Updates to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the
Last Updated date. Continued use of our services constitutes acceptance of the updated policy.